
What is Artificial Intelligence?
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Chat bots
Compared with manual customer service, AI chatbots have many advantages, allowing businesses to go beyond the traditional “one- to-one” form of customer service to support to a number of customers at the same time and in different time zones. Of course, AI chatbots don’t need to rest, so they can answer customer queries around the clock and in real time. This makes them both highly efficient and able to provide support outside of office hours, improving customer experience.
